Returns & Exchanges

At Matin Kim, we offer a seamless return and exchange process for items in original condition within 14 days of delivery. Please ensure all tags remain attached and the signature packaging is intact to qualify for a full refund.

1

Initiate Your Request

Log into your Matin Kim account and navigate to the 'Order History' section to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original designer packaging and secure them inside a sturdy shipping box to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid return shipping label provided via email and affix it clearly to the outside of your parcel.

4

Drop Off and Track

Deliver your package to the nearest authorized courier location and retain your drop-off receipt until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing